Appointments

Changes to Appointment Booking

We have changed the way we book our appointments in response to the latest Government guidance on COVID-19.

All patients who request any type of appointment will first be telephoned by a clinician. The clinician will assess you and determine how best to meet your care needs.

If you do not need to come into the surgery, you will be given the appropriate self-care advice, treatment and information on what to do if you become more unwell. You will be offered an appointment if it is essential for you to be seen face to face.

Thank you for your cooperation during this time.

Video Consultations

Did you know that you can now book video consultations with the surgery? Video consultations can be used for a number of different issues and conditions and can be booked with a GP or nurse.

We follow NHS guidance and use secure, NHS approved software to ensure that we use video consultations safely and effectively.

We have made sure that our video consultations are easy for you to access and use. To help you to do this, please view the video below or read the below 'How to guide' for video consultations.

 

The below links may also be helpful if your clinician has:

Video Consultations - how to guide.pdf

Appointments System

Our appointments system aims to offer a consultation with a GP within 48 hours or a nurse within 24 hours.

  • All consultations are by appointment only and may be booked up to 42 days in advance.
  • Telephone consultation with a doctor can also be booked.
  • Requests for 'On the day' appointments will be triaged by a GP who will call you back to discuss your medical needs.
  • You may be offered an appointment with a practice nurse.
  • An appointment is for one person only.
  • Where an appointment is for a specialised procedure please contact our reception team to book.
  • Patients with more than one issue to discuss should book a double appointment to ensure that appropriate consultation can take place. Otherwise, patients may be asked to book another appointment at a later date.
  • Urgent cases will be seen on the day but we may not be able to offer a choice of doctor or time.
  • Online Booking—available via the link at the top of this page with a log on and password obtained from our reception staff.

Please note a GP surgery receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as fast as possible. In order to do this, they need to ask you questions about why you need to see a doctor, often they might be able to get you a nurse appointment faster.

 

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

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